How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Returns Department Tracking # (Please input your return tracking number here)
42 Mostyn Ave
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.
You may exchange your item and you will not be charged a restocking fee in this case, however, you will be charged a return shipping.fee
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note some orders will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your product and your location. Before the final checkout page you will be shown the shipping fee. You can abandon your order at this point should you decide not to proceed.
If any items are out of stock, we will forward you the reminder of your order that is in stock. When the item becomes available we will will forward this to you without any extra costs.